1. Agreement Overview

1.1. These Terms & Conditions ("Agreement") constitute a legal agreement between Big Guys Appliance ("Company," "we," "us," or "our") and the customer ("you" or "your") for the provision of home appliance repair services.

1.2. By using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our services.

2. Services

2.1. Big Guys Appliance will provide home appliance repair services as agreed upon with the customer. This may include diagnosis, repair, replacement of parts, and other related services.

2.2. The scope of services will be determined during the initial assessment by our technicians.

3. Service Charges and Payments

3.1. Service charges will be communicated to you before the commencement of any repair work. Charges may include labor, parts, and any additional fees as necessary.

3.2. Payment is due upon completion of services. We accept various payment methods, as communicated by our technicians.

4. Scheduling and Delays

4.1. We will make reasonable efforts to schedule appointments at times convenient for you. However, unforeseen circumstances may cause delays. We will inform you of any changes to the schedule as soon as possible.

5. Warranty

5.1. Big Guys Appliance provides a warranty on parts and labor for a specified period, as communicated during the repair process.

5.2. The warranty is void if the appliance is mishandled, tampered with, or if repairs are attempted by unauthorized persons.

6. Customer Responsibilities

6.1. You agree to provide accurate information about the appliance and its issues.

6.2. You are responsible for the security of your premises during our service visit.

7. Cancellations and Rescheduling

7.1. To cancel or reschedule an appointment, please notify us at least 24 hours in advance.

7.2. Failure to provide timely notice may result in a cancellation fee.

8. Liability

8.1. Big Guys Appliance is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our services.

9. Termination

9.1. Either party may terminate the agreement if the other party breaches any material term or condition.

10. Governing Law

10.1. This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].

11. Changes to Terms & Conditions

11.1. Big Guys Appliance reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting on our website.